Refund & Cancellation Policy

Last Updated: 17.03.2026

Because National Makhana Udyog deals in high-volume, premium agricultural and processed food products, standard retail return policies do not apply. Our policies are designed for B2B wholesale and export standards.

1. Order Cancellation

Standard Bulk Orders: Cancellations are only accepted within 24 hours of placing the order or before the advance payment is processed and the material enters the grading/dispatch stage.

OEM / White Label Orders: Once a contract manufacturing order is confirmed and packaging materials are printed, the order cannot be canceled, and the advance payment is strictly non-refundable.

2. Returns & Replacements

As Makhana is a consumable food item, we do not accept returns for "change of mind" or unsold inventory. Returns or replacements are only considered under the following conditions:

• Transit Damage: If the goods are damaged during transit, the buyer must note this on the transporter's delivery receipt (LR) and notify us within 24 hours of unloading, accompanied by an unboxing video and clear photographs.
• Quality Discrepancy: If the delivered product significantly deviates from the agreed-upon specification, you must report it within 48 hours of delivery. Our quality control team will investigate the batch samples. If validated, we will offer a replacement in the subsequent dispatch.